Refund and Returns Policy

Refund & Return policy!

At TheVapeKing.shop, we strive to ensure you’re delighted with your purchase. Our Refund & Return Policy outlines the process for returns, refunds, and cancellations to make your shopping experience smooth and transparent. Please read this policy carefully before placing an order.

1. Eligibility for Returns

We accept returns under the following conditions:

• Defective or Damaged Products: If your product arrives damaged, defective, or not as described, you may request a return or refund within 7 days of receiving your order.

• Incorrect Item Shipped: If you receive an item different from what you ordered, contact us within 7 days for a replacement or refund.

• Change of Mind: We accept returns for unopened and unused products within 7 days of delivery, subject to a restocking fee of 20% of the order value (to cover shipping and handling costs).

  Note: Due to hygiene concerns, opened or used vape products, including e-liquids and accessories, are not eligible for return unless defective or damaged.

2. Non-Returnable Items

The following items cannot be returned or refunded:

• Products used, opened, or not in their original packaging.

• E-liquids, cartridges, or disposable vapes (for hygiene reasons).

• Products damaged due to misuse, improper handling, or negligence.

• Items purchased during a clearance sale or marked as non-returnable at the time of purchase.

3. How to Initiate a Return

To request a return, follow these steps:

• Contact Us: Reach out to our support team within 7 days of receiving your order via email at support@thevapeking.shop or thevapekingg@gmail.com . Provide your order ID, product details, and reason for the return.

• Provide Proof: For defective or damaged items, include clear photos or videos showing the issue.

• Return Approval: Once approved, we’ll provide a return shipping address and instructions. Return shipping costs will be covered by us only for defective or incorrect items; otherwise, the customer is responsible for return shipping.

• Pack Securely: Return the product in its original packaging with all accessories, manuals, and proof of purchase.

4. Refund Process

• Inspection: Returned items will be inspected within 3-5 business days of receipt to verify eligibility.

• Refund Issuance: Refunds will be processed to the original payment method within 7-10 business days after approval. For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or UPI.

• Partial Refunds: If applicable, a restocking fee or shipping costs may be deducted from the refund amount.

• Non-Delivery: If your order is not delivered due to an error on our part (e.g., incorrect address provided by us), we’ll issue a full refund or reship the product at no extra cost.

5. Order Cancellations

• Before Shipping: You may cancel your order free of charge before it is shipped by contacting us at support@thevapeking.shop or via WhatsApp. Refunds for prepaid orders will be processed within 7-10 business days.

• After Shipping: Once the order is shipped, cancellations are treated as returns and are subject to the return policy terms above, including potential restocking fees.

• COD Cancellations: For COD orders, repeated cancellations or refusal to accept delivery may result in a temporary restriction on placing future COD orders.

6. Damaged or Lost Shipments

• Damaged During Transit: If your order arrives damaged, notify us within 48 hours of delivery with photos of the damaged item and packaging. We’ll arrange a replacement or refund.

• Lost Shipments: If your order is lost in transit, contact us immediately. We’ll work with our logistics partner to resolve the issue and provide a replacement or refund.